In the realm of Lean Six Sigma, identifying customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This visual representation deconstructs complex processes into smaller, manageable elements. The CTQ Tree emphasizes those characteristics that are absolutely vital to customer satisfaction, serving

In today's dynamic market landscape, understanding your customers' needs and desires is paramount for success. Extracting customer feedback provides invaluable insights into their perceptions, preferences, and pain points. This step-by-step guide will assist you to effectively unveil the voice of your customers and leverage it to drive business gro